![]() Enter your credentials, and then sign in to the Unified Service Desk client application.Īny time you start the Unified Service Desk client and need to sign in again, you won't have to provide your connection information again. Next, the main window appears and prompts you to enter your Dataverse server credentials. This screen shows information about the configuration data being read by the client in the background. The Unified Service Desk splash screen appears. If you have multiple organizations, select the organization you want to connect to. If you have multiple organizations and want to select the organization where Unified Service Desk is deployed, select the Display list of available organizations check box, and then select Login. Select this authentication source if you're connecting to Customer Engagement (on-premises) by using a security token service (STS)-other than Windows Server-that supports the OAuth open framework. Select this authentication source if you're connecting to Customer Engagement (on-premises) through the internet. Select this authentication source if you're connecting to Customer Engagement (on-premises) internally through your network and don't connect to Dataverse through the internet. In the Unified Service Desk sign-in dialog, provide authentication details to connect to your Dataverse server.įor Dynamics 365 Customer Engagement (on-premises) deployments, select On-premises, and then select from the following Authentication Sources.Īctive Directory. Start the Unified Service Desk client by double-clicking the application shortcut on your desktop. If you want to configure the sign-in experience, such as by prepopulating values in the sign-in dialog or by automatically signing in users without displaying the sign-in dialog, go to Configure sign-in information. ![]() When you sign in by using the client application, it reads the Unified Service Desk configuration on the Dataverse instance, and accordingly exposes the controls and functionality in the application. The Unified Service Desk client is the agent application you can use to connect to the Microsoft Dataverse instance where you've deployed your Unified Service Desk entities and configuration data. ![]()
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